Tim understood from the beginning that repeat customers are very important to a business. He put a sticker up on each job so a customer could easily find his company again without having to go back to the phone book. He tracked advertising closely and asked each customer how they found the company. Tim wanted his business to grow at a slow and steady pace, while paying close attention to quality workmanship at a fair price. He advertised "no job too small" to encourage customers to call for any sized plumbing repair. His wife has worked alongside him the entire time, while raising their four children.

Years later, Tim's Quality Plumbing is still a family owned and operated business. Andrew, Tim's son, is now a journeyman plumber. He and Chantal, Tim's oldest daughter, are managing the daily operations of Tim's Quality Plumbing.